Privacy Policy

This privacy policy was last updated on October 2021.

EO2 is a trading name of EO2 Evse Private Limited, a company registered in INDIA under company number U31900GJ2021PTC125700, 101-Labh, Shukan Tower, Judges Bungalow, Bodakdev, Ahmedabad-380054, gujarat, India is committed to protecting and respecting your privacy. You can contact us by emailing info@eo2.in or on +91-7574809625 or by writing to us at our registered office address as set out above. This policy (and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it and how we will keep it safe. By visiting www.eo2.in you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act (the “Act”).

1. Information we may collect from you

We may collect and process the following data about you:

1.1 Information you give us. You may give us information about you by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Website, subscribe to our service, search for a product, place an order on our Website, participate in discussion boards or other social media functions on our Website, enter a competition, promotion or survey, and when you report a problem with our Website. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and personal description.

1.2 Information we collect about you. With regard to each of your visits to our Website we may automatically collect the following information:

• 1.2.1 Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• 1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

1.4 We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

1.5 We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

1.6 Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

2. Uses made of the information

We use information held about you in the following ways:

2.1 Information you give to us. We will use this information:

• 2.1.1 To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

• 2.1.2 To provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

• 2.1.3 To provide you with information about products or services where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests. If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about products and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box when you place an order;

• 2.1.4 To notify you about changes to our service;

• 2.1.5 To ensure that content from our Website is presented in the most effective manner for you and for your computer;

• 2.1.6 Where we need to comply with a legal or regulatory obligation.

2.2 Information we collect about you. We will use this information:

• 2.2.1 To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• 2.2.2 To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;

• 2.2.3 To allow you to participate in interactive features of our service, when you choose to do so;

• 2.2.4 As part of our efforts to keep our Website safe and secure;

• 2.2.5 To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

• 2.2.6 To make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.

2.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

3. Cookies

3.1 Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our Website. Please see below for our Cookie Policy.

4. Change of purpose

4.1 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us (see the beginning of this policy for how to contact us).

4.2 If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. If this requires your consent, you are not required to give your consent just because we ask for it. If you do give your consent, you can change your mind and withdraw it at a later date by contacting us (see the beginning of this policy for how to contact us).

4.3 Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosure of your information

5.1 We may share your information with selected third parties including:

• 5.1.1 Business partners, suppliers, resellers and sub-contractors we work with to help us to provide our services to you, this is for the performance of any contract we enter into with them or you. This includes, where necessary, the sharing of your personal information with your chosen energy provider.

• 5.1.2 Reviews.in, if you register with us. Reviews.in will then contact you by email on our behalf to ask you to leave a review for us;

• 5.1.3 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 250 men aged under 40 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;

• 5.1.4 Analytics and search engine providers that assist us in the improvement and optimization of our Website; and

• 5.1.5 Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

5.2 We may disclose your personal information to third parties:

• 5.2.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and

• 5.2.2 If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions https://www.eo2.in/terms-conditions/ and other agreements; or

• 5.2.3 To protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

5.3 For more information on who we may share your data with, please contact us at: info@eo2.in

6. Changes to our privacy policy

6.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Cookie Policy

A cookie is a small file which asks permission to be placed on your computer’s hard drive (set using your browser settings). Once you agree, a cookie file is saved to your computer and is used to store small pieces of data (e.g. tracking identities) that are sent to your computer when you visit a website. On later visits, this data is then returned to the website. Cookies facilitate the tracking of distinct users, helping websites analyze web traffic, usage and allow web applications to respond to you as an individual. Cookies permit web applications to tailor its operations to your needs, your likes and dislikes by enabling applications to gather and remember information about your discrete preferences. Virtually all websites use cookies for these purposes.

How our website uses cookies

We and our third party service providers may use cookies (and similar items, e.g. flash cookies, gif links) for:

• Tracking visitors, so we can see what pages you look at and what you find interesting during your visit

• Session linkage, so our systems can identify you and you do not have to keep entering your user name and password each time you request restricted information

• Social sharing of content, so you can share useful information easily with your friends

• Gathering anonymous marketing information, we like to know what services and products we provide are popular with clients Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Some of our web applications will not function as intended if the use of cookies is not permitted or enabled. If you would like to control the use of cookies you can enable and disable them through your browser.

More information on what cookies are can be found at:

https://en.wikipedia.org/wiki/HTTP_cookie

https://www.aboutcookies.org/

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Information on how to enable or disable cookies can be found at https://www.aboutcookies.org/ (for all major browsers).

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.